Desktop support – Monroe – NY – Cognizant Technology Solutions

Job Description

Role Title : Desktop Support

Location : Monroe , NY

This is a 100% Onsite role

Job Description :

Shift time: 9 hours with 1 hour break (Between 7am to 5pm) will be discussed with team lead
• Travel is required within 50 miles from site in own car within NYC/Orange & Rockland and will be reimbursed as per policy.

Good to have skills:
• Strong Customer service skills
• ServiceNow or any other ticketing system to track tickets
• Inventory management
• Good track record of work in IT support
• Willingness to learn and follow client procedures
• Willingness to work in 24×7 shift as needed during emergencies
• Good work experience on Microsoft devices like Surface Laptops and Surface Pro

Mandatory:
• Follow Safety protocols required at client place (e.g. steel toe shoes, helmet when visiting sub locations etc.)
• Follow the processes and compliance
• Lift up to 50lb of weight

Technical Skills

SNo

Primary Skill

Proficiency Level *

Rqrd./Dsrd.

1

Field Services

PL1

Required

Salary and Other Compensation:

The annual salary for this position is between $[50,000 – 64,000] depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan
• *Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.

Qualifications – External

Technical Skills

SNo

Primary Skill

Proficiency Level *

Rqrd./Dsrd.

1

Field Services

PL1

Required

Domain Skills

SNo

Primary Skill

Proficiency Level *

Rqrd./Dsrd.

1

Manufacturing Oper-Manlog

NA

Required
• Proficiency Legends

Proficiency Level

Generic Reference

PL1

The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.

PL2

The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.

PL3

The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.

PL4

The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.