What success looks like in this role: The AV support technician will provide direct end-user support in the operation of the AV system. In addition, the AV support technician will possess the training and experience to resolve minor problems and perform clean, inspection, and readiness checks on systems as part of the routine preventive maintenance process. • May function as team or site leader providing direction to other technicians • Performs server and storage break and fix. • Provides support for Enterprise products • Desk side support specialist • May have project management responsibilities for smaller projects • Possesses other, high skilled, specialized technical skills. • Provides support for software, hardware and networking support for desktops, laptops and servers • Provides maintenance and support on legacy products • Installs and maintains PCs and associated software, networks, servers and peripherals • Performs installs, moves, adds and changes as required • Tests and certifies PCs, networks, servers and client approved applications • Provides follow-up on problems or escalation. • Maintains a high degree of professionalism in actions, demeanor and dress. • Ensures customer satisfaction throughout the service delivery transaction • Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system •Perform IMAC and exposure to project management • Support Unisys Legacy products You will be successful in this role if you have: • High school degree required • 3-5 years of hands-on A/V and Break/Fix technical experience • Client and/or governmental clearance may be required. Microsoft Server Certified Professional Certification and/or CCNA Certification is an added advantage. •Police or criminal background verification will be required #ZBK This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government. Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here. Enhancing people’s lives through secure, reliable advanced technology Unisys is a global information technology company that builds high-performance, security-centric solutions for the most demanding businesses and governments on Earth. Unisys offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. We build better outcomes securely for our clients across the Government, Financial Services and Commercial markets. https://www.unisys.com/unisys-legal/privacy Notice For U.S. Applicants: Unisys is an Equal Opportunity Employer – Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity
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