Chief Commercial Officer – Cartier

Job Description

Reference Code: 95864

Chief Commercial Officer

New York, NY, US

Permanent

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

Job title: Chief Commercial Officer

Location: New York, New York

Duties: As a member of the North America Executive Team, lead the performance, profitability, optimization and development of the U.S and Canada markets based on one-network in alignment with the global strategy of the Maison and the market. Reporting to the President & CEO of Cartier North America, drive business success. Shape and direct Cartier’s overall business strategy in U.S. and Canada. Own the commercial development mission and serve as the senior-most liaison to corporate leaders and stakeholders on this topic. Manage 5 regions throughout NA; oversee approx. 28 retail stores and 130 wholesale accounts. Oversee and lead Retail, Specialists, ePartners, Prestige, After Sales Service, Customer Relations Center, eBoutique, External Boutiques, Network Strategy, and Store Design & Planning. Determine market KPI’s to identify and lead priority actions to achieve sales targets and business growth; strategically determine boutique sales targets; develop and execute against 3-year strategic plans for Retail. Lead the One Retail network. Ensure a consistent approach to talent development and performance management to achieve sales and profitability targets. Support and champion international governance. Develop and execute operations excellence to achieve business targets and exceed clients’ expectations. Represent the Maison, act as an Ambassador, host local meetings, charity events and community involvement, international and local dinners with clients towards the successful achievement of sales and profitability targets. Lead High Jewelry and Retail teams in executing the Maison’s strategy to develop VIP clientele. Strategize and support international initiatives that drive other key product categories. 75% domestic and international travel required.

Requirements: Bachelor’s degree or foreign equivalent in any field and 6 years of experience in position offered or related, including 6 years of experience with: developing marketing, customer retention, commercial development and talent acquisition and retention strategies to implement in the U.S. and global retail markets; developing strategies to enhance employee engagement and management and developing retention initiatives / programs; developing and implementing initiatives to grow in-store shopping and sales, including overseeing build and design of physical stores or pop-up stores; designing customer care policies with the aim of building customer loyalty and retention; network expansion plans including store renovations, opening and pop up strategies; and driving sales and in-Boutique management. Salary: $400,000 – $550,000/ per year

Send resume to Richemont North America, Inc. at Jobs@richemont.com and reference position title in subject line.