Customer Success Manager Brazil – Invitae

Job Description

Location: US East Coast

Language requirements: English and Portuguese. Additional languages are a plus.

Start date: ASAP

Invitae is on a mission to drive genetic information into mainstream medicine to improve healthcare for billions of people.

To bolster our shared mission and help Invitae expand, we are looking for a Customer Success Manager. In this position, you will be handling our largest and highest potential accounts and collaborating with sales and client services teams to promote high levels of client happiness.

A day in the life

Your typical day might include the following:
• Building lasting relationships and identifying opportunities for growth across key accounts and high potential clients;
• Encouraging high potential accounts expansion by communicating opportunities to upsell and cross sell;
• Teaming up with commercial and customer support teams to nurture relationship with existing clients; Crafting growth strategy in partnership with field sales team;
• Proactively identifying client’s areas of dissatisfaction together with sales team and resolving those issues effectively;
• Leading excellent teamwork with new and existing accounts by partnering up with them, helping them develop workflows, practices, etc.
• Working in collaboration with client services, sales, and medical affairs teams to answer client’s questions and issues efficiently.

This job might be for you if:
• For the last 5 years, you have been sharpening your customer-facing skills in roles such as customer success, account management, customer support or sales. If you have experience handling international customers, especially in Brazil, even better!
• You are proficient in Portuguese and English, both written and spoken; you also possess great knowledge of Salesforce or other relevant CRM tools;
• You enjoy finding creative solutions for complex problems, you have a natural curiosity to investigate and solve issues at the core;
• You are a phenomenal listener who exceeds client’s expectations by getting their needs met;
• Teamwork is essential to you and at the same time you become comfortable with working by yourself;
• You are available to travel a couple of times a year for training.

About us

We are a multidisciplinary company performing a novel business model in a highly technical and supervised industry against a backdrop of rapid and groundbreaking technological advancement. Patients are at the center of everything we do, while we continually seek to improve and grow in efficiency and strive to produce consistent and reliable results.

Our dedication has fueled striking growth, and our team has more than doubled in the past three years. But what we’re most proud of is helping more than 2 million patients get the medical answers they need.

Do you want to know more about us and how we are changing the genetics industry?
• Visit our website Invitae.com
• Check out Invitae’s YouTube Channel
• Follow us on Twitter, Facebook or Instagram

At Invitae, we value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Invitae retains your application data for 12 months to process your job application and produce anonymised monitoring statistics. After 12 months, your data will automatically be deleted. In addition, you have the right to request your personal data be deleted, updated or removed at any time. You can also have a copy of the information Invitae holds about you. Please send your requests to privacy@invitae.com.

/! Staffing and Recruiting Agencies /!

Contact from Staffing and Recruitment Agencies are not appreciated and will be automatically disregarded. Our vacancies are only intended for individuals.

Individuals being represented by an agency will be considered unsolicited. We do not accept unsolicited CVs or applications from agencies other than preferred suppliers.

Direct contact with hiring managers is not appreciated. Agencies that try to by-pass Talent Acquisition will not be considered for future partnerships. Please note that all recruitment is handled through Talent Acquisition.

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