Digital Community Liaison – International Rescue Committee

Job Description

Requisition ID: req45449

Job Title: Digital Community Liaison

Sector: Communications

Employment Category: Regular

Employment Type: Full-Time

Compensation: USD 16.80 – 26.30 Hourly

Location: New York, NY HQ USA

Work Arrangement: Fully Remote

Job Description

BACKGROUND

Founded in 1933, the International Rescue Committee (IRC) is a global leader in providing emergency relief, rehabilitation, post-conflict development, human rights protection, resettlement services and advocacy for refugees and others uprooted or affected by violent conflict and oppression. The IRC is committed to restoring hope, freedom, dignity, and self-reliance.

Signpost

Signpost is a digitally enabled responsive information service that supports and empowers populations in crisis, including asylum-seekers, migrants, and people who have experienced violence. Signpost meets communities on the digital platforms they already use and aims to deliver information that is contextualized to their specific needs and speaks to their lived realities, so that they can make informed decisions about how to stay safe, exercise their rights, and get access to services. This approach draws on evidence that people are more likely to trust and act on information that is responsive to their needs and that comes from “peers” rather than authority figures. Signpost was developed by the IRC and Mercy Corps in 2015 in Greece and is now active in over 12 countries on 5 continents.

Signpost as a digital safety net for Unaccompanied Children

IRC launched the ImportaMí program in September 2021, to reach unaccompanied migrant and asylum-seeking children who are at risk of falling through the cracks, vulnerable to receiving in absentia removal orders, or missed opportunities to secure lawful immigration status, as well as to exploitation, trafficking, or social exclusion. We are looking for a Digital Community Liaison in the Central-Mountain region, who will focus on helping unaccompanied children get access to legal service referrals and other wraparound support. This is a fully remote position, but the selected candidate would ideally reside in one of the Central and Mountain region states.

Position summary

The Digital Community Liaison interacts with users on social media primarily through private messaging, helping users navigate information on our platforms, clarify and share information on available services, and lend a friendly, empathetic ear. The digital community liaison also speaks with children via WhatsApp calls or via other audio/video platforms to ascertain whether they have received a legal screening, provide basic legal information, and with their consent, collect basic biographic information and make a referral to a legal service provider.

Essential Responsibilities
• Reply to messages and comments received on Signpost social media channels with the help of a team of experts and moderation guidelines.
• Engage users in conversation online including answering questions, providing potential legal services referrals, basic social services referrals, and other wraparound support.
• Make referrals for children in need of legal representation, following detailed protocol for the referral, including and especially as related to obtaining consent.
• Follow protocol to escalate any communication from vulnerable cases to Protection Specialists.
• Provide feedback on, and translate into English if required, representative, ongoing, and noteworthy comments provided by unaccompanied children through our various platforms and track trends in conversations and information gaps.
• Analyze information gaps amongst refugee/asylum-seeking populations to feed into future content creation.
• Share opinions, feedback, cultural awareness, contextual knowledge, and learning with the wider team on an ongoing basis.
• Collaborate with colleagues to develop thorough, well-researched answers.
• Keep up-to-date with all the new information that we put out on an ongoing basis and attend regular trainings as required.
• Other related duties as assigned.

Team Collaboration
• The Digital Community Liaison will be line-managed by ImportaMi’s Outreach and Content Manager.
• They will work closely with IRC’s immigration and legal services teams and relevant partners to ensure legal accuracy.

Requirements
• College degree in a social justice, immigrants’ rights, community advocacy or a related field preferred.
• At least 1-3 years of experience working with children or youth in a voluntary or professional capacity preferred.
• Experience working with immigrants and refugees OR lived experience with displacement or the immigration system.
• High emotional intelligence.
• An understanding of the subtlety of language and an ability to apply communication guidelines in written responses.
• Respect for people of all walks of life.
• Strong research skills and able to locate and synthesize resources for children/teenagers effectively.
• Strong computer proficiency and well acquainted with basic software tools – ability to navigate autonomously in Windows, Android, Microsoft 365 Suite, and Google docs.
• Accuracy and strong attention to detail, especially in written communications.
• Knowledge of social media platforms, especially Facebook, WhatsApp, and cultural use of these platforms.
• Fluent in Spanish and excellent level of English (B2 or higher).

Working Environment:
• This is a remote position and will require a home office setup. Remote work is to be performed in one of the 50 U.S. states or Puerto Rico (IRC registered locations).

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Professional Standards: The IRC and IRC staff must adhere to the values and principles outlined in IRC Way – Global Standards for Professional Conduct. These are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

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