New York Hilton Midtown is looking to welcome a Front Office Analyst to the team! We’re opposite the Museum of Modern Art, surrounded by subway and bus lines. Rockefeller Center and Radio City Music Hall are two blocks away and we’re a short walk from Central Park. Grand Central Station, Broadway, and Times Square are within a mile!
Why work for Hilton? Check out the Benefits!
The Benefits- Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S.
We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
• Health insurance
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Go Hilton travel discount program
• Best-in-Class Paid Time Off (PTO)
• Supportive parental leave
• Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Please note, benefits may vary depending on the classification and union status of the position.
What will I be doing?
40% – Revenue Optimization: Assisting managers with ensuring revenue opportunity numbers are accurate each week; helping inspire Team Members to follow through with revenue opportunities. Reviewing any upgrade discrepancies that were induced by adjustment of room types. Revenue discrepancies will be reviewed using the following report: Account Detail report through OnQ PM. Revenue discrepancies will also be rectified by collaborating with managers.
20% – Liaison between the Finance team and Front Office. Completing all High Balance reporting in its entirety.
10% – Guest Relations and Service Recovery: Reviewing SALT scores and other guest issues and using judgment to help the situation. Work with Sr. Guest Relations Manager to have amenities sent to guests, and ensure special occasions are accounted for.
20% – Team Support: Support managers by helping with appropriate tasks, including Tracking Hilton Honors Cards, paying out incentives, responding to Guest Assistance and Salt cases, and helping create signs/fliers/memos that catch Team Members’ attention.
10% – Provides coaching and counseling of Team Members and conducts performance reviews when needed.
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We’re leaders in our industry and in our communities.
• Teamwork – We’re team players in everything we do.
• Ownership – We’re the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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