Position Title: Senior Analyst – Technical Programs (LSC)
Position Summary
The Senior Analyst will oversee the management of the Electronic Flight Bag Program, associated Apps and Applications, mobile device management, communications, and support. The Senior Analyst is an effective communicator, both verbally and written, and enjoys interacting with a diverse group of people at different levels within the organization. The Senior Analyst can anticipate and manage people’s expectations, is comfortable speaking in front of large groups, and is a resilient individual whose personal values match JetBlue’s values of Safety, Caring, Integrity, Fun, and Passion.
Essential Responsibilities
• Electronic Flight Bag (EFB) management as an Assistant EFB Administrator
• Manage Jeppesen Document Manager (JDM) to ensure charting and navigation content is properly assigned to individual pilots.
• Manage AirWatch Mobile Device Management (MDM) to support and ensure quality control for EFBs.
• Manage the Electronic Flight Bag collection and documentation as a Comply365 Administrator
• Evaluate technology options, tools, and improvements to make recommendations to IT and Flight Operations leadership.
• Design technical training materials, videos, SharePoint sites, infographics, apps, and icons.
• Lead Product / Project Management efforts for all EFB apps and initiatives.
• Author Technical Programs communications to keep Pilots current and up to date with the latest information regarding EFB apps, operating system, policies, and procedures.
• Work with Business Partners (e.g., Apple, AirWatch, Microsoft, Jeppesen) to plan and execute device/application rollouts, design phases, and product roadmaps for Flight Operations.
• Assist Flight Operations leadership with ad-hoc projects, research, and development of solutions and communications plans.
• Collaborate with SMEs and divisional stakeholders to maintain EFB Program feedback channels.
• Partner with other airlines and represent JetBlue at industry working groups on EFB Program best practices and regulatory topics.
• Other duties as assigned
Minimum Experience and Qualifications
• Bachelors Degree in a technical field of study; OR demonstrated capability to perform responsibilities with a High School Diploma/GED and at least (4) years of previous relevant experience
• Three (3) years of analytical experience and/or quality management
• One (1) year of experience in aviation or with a part 121 carrier in a technical role
• Familiarity with User Experience (UX) and User Interface (UX) product and system design processes
• Working knowledge and demonstrated competency with the Microsoft Office Suite including Word, PowerPoint, Access, and Outlook with expert abilities in Excel and SharePoint
• Working knowledge of both video and photo editing tools such as Adobe InDesign, Adobe Premiere, and Adobe Photoshop
• Advanced computers skills, including knowledge of programming, database usage, and development
• Advanced knowledge of iOS/iPadOS/MacOS ecosystem
• Strong team building interpersonal skills
• Excellent verbal and written communication skills
• Strong organizational skills
• Available for occasional overnight travel (up to 10%)
• In possession of valid travel documents with the ability to travel in and out of the United States
• Able to pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required, this position is not eligible for visa sponsorship
Preferred Experience and Qualifications
• Bachelor’s Degree in a STEM area of study
• Three (3) years of experience in aviation or with a part 121 carrier in a technical role
• Demonstrated competency with front-end design
• Mobile Device Management (MDM) familiarity
• Snowflake familiarity
• Swift UI familiarity
• Aeronautical navigation and charting system familiarity
Crewmember Expectations:
• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
Work Environment:
• Normal office environment.
Equipment:
• Computer and other office equipment
Physical Effort:
• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)
Compensation:
• The base pay range for this position is between $64,000.00 and $103,100.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.
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