Senior Lead, People Systems Operations – WeWork

Job Description

About Us

At WeWork, we provide inspiring and flexible workplace solutions to help businesses – small, medium or large – thrive in more than 150 cities globally. The future of work is happening right now, and we are leading this moment. United by a common purpose, here we will empower tomorrow’s world at work. Join us on our journey as we give our members the freedom and support to push boundaries in their industries, and work to redefine our own.

About the Role

The Senior Lead, People Systems Operations leads implementation of Tier II maintenance and enhancement solutions and provides oversight of Tier I support across WeWork’s HR technology, including Workday, Greenhouse, and various other tools. The role supports intake and prioritization of the People Systems Operations roadmap and leads cross-functional feature implementation projects from planning through to delivery. The role requires a strong understanding of system implementation and support methodologies, along with a strong understanding of best practice for HR business process design, data management, and compliance.

Responsibilities:
• Lead implementation of functional solutions and provide oversight of day-to-day support in Core HCM, Talent, Recruiting, Time & Absence, Compensation, Benefits, Payroll, Learning, Advanced Reporting, and Security
• Support intake of maintenance and enhancement requests, consulting with cross-functional stakeholders to establish prioritization
• Oversee intake triage, routing, and resolution of support requests in case management system based on impact and urgency
• Partner with key stakeholders to understand functional requirements and deliver effective, scalable solutions through planning, design, development, testing, and deployment with required documentation
• Collaborate with teammates in other functional areas within People Systems to ensure consistent and effective design and implementation of cross-functional solutions
• Design and develop advanced custom reports as required for business users and leadership
• Configure and administer security and permissions to comply with policies and procedures
• Lead bi-annual Workday releases, including impact assessment and regression testing
• Manage regular system maintenance, including year-end activities
• Identify opportunities for internal and external process improvements and lead optimization efforts
• Adhere to compliance standards, including thorough documentation of requirements, testing, and approvals
• Understand and follow company policies surrounding data governance, security, and integration development
• Emphasize scalability and sustainability in all design decisions
• Act with speed, while balancing quality and compliance

Requirements:
• 2 to 3+ years experience leading HRIS feature implementations and support, including project management, issue management, communication, and change management
• Strong knowledge of HR, Payroll, and Benefits processes, procedures and best practices
• Experience in various Workday modules, BIRT design,Greenhouse, Qualtrics, SalesForce Helpdesk, and/or Beeline a plus
• Strong interpersonal, collaboration, and problem-solving skills
• Ability to perform in fast-paced, high-pressure situations
• Must be a skilled communicator, with well-developed verbal, written and presentation ability

Compensation & Benefits

Base Pay: $93,000 – $124,000

Incentive Compensation: WeWork employees are eligible to participate in an incentive plan specific to their role. Your recruiter will detail what incentive plan is applicable to this specific role. WeWork incentive plans are subject to the terms of the applicable incentive compensation plan, which will be made available to you after commencing employment. WeWork reserves the right to amend its incentive plans, and nothing in this job requisition or any other document creates a right to a specific incentive plan payment.

Benefits: Full-time employees are eligible for comprehensive benefits (subject to the terms of applicable plans/policies/agreements, which will be made available to you after commencing employment), including 20 days of PTO, approximately 10 paid holidays, 80 hours of paid sick leave, 16 weeks paid parental leave, competitive healthcare benefits, Life & AD&D insurance.

Life At WeWork

Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a diverse community that embraces and inspires you—because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of our Employee Community Groups, or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated.

WeWork is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon gender, sexual orientation, marital or civil status, pregnancy (or pregnancy-related conditions), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information (including genetic testing and characteristics), military or veteran status, or any other grounds or characteristic that is protected under the law.
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