Senior Manager New Channels, Strategy & Operations – HelloFresh

Job Description

About Factor

Factor is a fully-prepared meal delivery service that is taking a whole new approach to fresh-prepared food. We are the fastest growing brand within the ready-to-heat meal category in the US and the clear market leader with 60%+ market share!

We believe that health and wellness start with food and what you put into your body. Our goal is to help our customers achieve their health and wellness goals. We focus on being physically fit and healthy with nutritious, purposeful eating. We want to help real people achieve real results without sacrificing time and energy trying to sort through the overwhelming amount of information.

We use the freshest, highest-quality ingredients available, and our in-house culinary team is constantly working to optimize the nutritional value of every single meal. Meals arrive fresh and are fully prepared- simply heat in the microwave or oven and enjoy!

The Job

As the Senior Manager – New Channels Strategy and Operations, you will join the Factor Growth team and report to the Associate Director of New Channels. You will play a vital role in expanding Factor’s footprint beyond DTC into new distribution channels. You will own product and operations functions for these channels and be responsible for driving strategic direction, establishing new processes, and scaling up the channels. You will collaborate with teams across Factor and channel partners, and create a best-in-class product and operation setup.

You will…
• Develop and implement product strategy tailored for New Channels based on market analysis, customer needs and channel performance
• Drive product development – key claims, new packaging formats, and product specifications that align with our brand ethos and the expectations of retail channel
• Establish necessary processes and tooling in close collaboration with the production and fulfillment teams to streamline operations
• Own the Sales and Operations Planning (S&OP) process, working closely with the business development, production, and fulfillment teams
• Engage with production and fulfillment partners to review performance against KPIs and initiate strategic initiatives to enable scalable growth
• Support Finance team in business planning and cost reporting
• Implement industry best practices and provide regular feedback to Factor internal teams and external partners

You are…
• A Problem Solver – You possess a strong ability to analyze complex situations, identify problems, and generate creative solutions
• Detail-oriented – You have strong organizational skills and consistently demonstrate a methodical approach to all your work
• A self-starter – You are a highly motivated and passionate entrepreneur. You’re eager to take on new projects without knowing exactly what you will uncover
• Agile – You thrive in fast-paced and dynamic environments and are comfortable working autonomously
• An excellent communicator – able to communicate at all levels with clarity, poise, maturity and precision both written and verbal
• Collaborative – Work cross functionally with various teams to gather key inputs, and able to work well with diverse opinions
• Industry Savvy – You bring in-depth knowledge of retail environments and have experience with complex product, brand or channel launches.

At a minimum, you have…
• 5+ years of experience in strategy and operations, consulting preferably within consumer goods companies
• Bachelor degree in Business, Operations, Product Development , Project Management or related discipline is a plus
• Ability to drive strategic initiatives and work in high-performance environments
• Demonstrated experience in managing cross-functional projects and teams
• Strong analytical and problem-solving skills
• Experience in launching products in a retail environment is a strong plus
• Strong skills in Powerpoint/G-Slides, Excel/G-Sheet, and project management tools
• Willingness to travel (up to 15%

You’ll get…
• Competitive salary, 401K, and equity package that vests immediately upon participation
• Generous parental leave of 16 weeks & PTO policy
• $0 monthly premium and other flexible health plans
• 75% discount on your subscription to HelloFresh (as well as other products)
• Snacks, cold brew on tap, monthly catered lunches and free Factor merchandise
• Company-sponsored outings & Employee Resource Groups
• Collaborative, dynamic work environment within a fast-paced, mission-driven company

NYC 127,600-159,500
New York Pay Range
$127,600—$159,500 USD