Senior Multimedia Engineer – MetLife

Job Description

Job Location: United States : New York : New York

Alternate Job Location: Not Applicable : Not Applicable

Work Arrangement: Hybrid

Role Value Proposition:

The Senior Multimedia Engineer within the Information Technology team reports to the Manager, Multimedia Services and supports all multimedia within MetLife’s portfolio. The role is responsible for the administration and engineering duties related to the Conference Room Technology, Collaboration Services, Digital Signage and IPTV, will participate in business process automation planning, troubleshoot issues, and document processes and procedures. This position will be based out of our Manhattan location with some travel to nearby locations as needed

Key Responsibilities:
• Act as a multimedia tools advocate to drive adoption and reinforce best practices, educate end users about multimedia tools capabilities, and conduct and lead training sessions.
• Facilitate the configuration and troubleshooting of applications, endpoints and infrastructure conference room related technology (including but not limited to control systems, IPTV distribution, digital signage, infrastructure technology, and various audio and video conferencing components).
• Oversee troubleshooting and follow through on escalation of issues.
• Leverage Crestron Fusion for room monitoring and scheduling as well as Webex Control Hub for troubleshooting.
• Create and maintain functional specifications for new or modified business systems including detailed systems documentation, release notes, user instructions, and procedures
• Stay current industry trends, new technology releases, changes, and updates with attention to their effects in our environment.
• Perform advanced technology support functions for IT operations in a remote network environment including troubleshooting and solving problems related to computer systems or software programs.

Essential Business Experience and Technical Skills:
• Minimum 3 years of experience supporting and administering infrastructure including servers and network
• Minimum 3 years of experience supporting and administering Cisco Conferencing solutions
• Minimum 3 year of experience supporting and administering IPTV and Digital Signage platforms
• Experience in the insurance or financial services industries is a plus
• Knowledge of technology trends, with attention to multimedia tools, Cisco, and Microsoft services

Required:
• Infrastructure including network and server (Windows & Linux), Cisco networking and Firewall
• Cisco video conferencing, Unified Communication & Collaboration, Conference Room technologies
• Experience with conference room control systems, Crestron, Extron.
• Digital Signage or Content Management System platform experience
• IPTV technologies
• Crestron Systems experience
• PowerShell experience
• Proficiency with Azure AD, Active Directory, and LDAP
• Endpoints Performance Monitoring platform experience
• Must be able to interact with all levels of personnel
• Must have experience with Live production technologies and White Glove services for Executive level audiences

Preferred:
• Knowledge of Microsoft Power Apps
• PowerBI Report Generation

Assignment Category

full time

Salary Grade

11T

Business Category

Global Tech and Operations

Number of Openings

Hiring Manager

Don Mihalovits

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

The wage range for applicants for this position is $97,400-$129,800. This role is also eligible for annual short-term incentive compensation. MetLife offers a comprehensive benefits program, including healthcare benefits, life insurance, retirement benefits, parental leave, legal plan services and paid time off. All incentives and benefits are subject to the applicable plan terms.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife. For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.