Service Sales Manager – Central & West – Danaher

Job Description

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Be part of something altogether life-changing!

Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term. Your health and wellbeing are important to us and together we will not compromise on safety in the workplace or the environment.

Cytiva is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

Purpose:  Provide leadership and direction to region Equipment Service Sales team driving sustained growth and profitability. Develop and maintain long-term customer relationships in assigned region. Ensure customer satisfaction, resolution, and growth across Cytiva’s entire product and services portfolio. Manage regional escalation, quality intervention and collaboration with adjacent teams to quickly resolve issues. Lead project through success ensuring effective communication between department on cross-functional activities.

Accountabilities:
• Lead, support and develop the Equipment Service Sales team across the region. 
• Drive the overall Sales performance of the business with a focus on Contract Growth. 
• Provide commercial coaching and support to the Service Sales team, Regional Service teams and other modalities to drive Service revenue. 
• Provide a single point of Contract revenue forecasting across the whole region. 
• Deliver consistent sales process discipline across the team.
• Develop and execute novel Commercial strategies and commercial excellence processes to grow the whole service portfolio.
• Using DBS techniques drive continual improvement around key commercial metrics.
• Work with Global Service Marketing and Field Marketing to deliver revenue generating marketing actions.
• Identify customer pain point as opportunities for growth with Marketing and Product Management
• Deliver strategies to drive positive price attainment.
• Builds peer support and strong internal-company relationships with other key management personnel.
• Acquires and develops talent and adapts workforce competencies to meet evolving business needs, while effectively managing change
• Hold self and leaders within the team accountable for completing people processes (goal setting, development plans, performance reviews, compensation planning, talent assessments, career plan nominations and succession planning) in a timely and quality manner.

 Critical competencies for success based on Danaher’s Core Value Behaviors:
• Customer Focus: Delivers customer-centric solutions to meet current and anticipated needs.
• Strategic Thinking: Seeks, understands, and evaluates data in selecting the best options to pursue.
• Integrity: Demonstrates moral and ethical principles and does the right thing despite pressure, even when no one is watching.
• Deliver Results: Moves strategy to action, champions continuous improvement, and delivers sustainable results to win in our markets.
• Win as a Team: Empowers diverse perspectives, builds knowledge and skills, and cultivates inclusion, belonging and well-being.

Skills:
• Minimum BSc degree in Chemistry, Biotechnology, or related sphere 
• Relevant commercial experience in Service and or BioPharma Environment
• Able to show experience in influencing/leading cross-functional teams around customer growth
• Excellent written and spoken English skills
• Good communicator with strong collaborative and commercial skills
• Digitally savvy with experience of Salesforce.com and digital communications strategies
• A strong track record developing and leading high performing teams, nurturing a culture of inclusion and diversity, openness, and collaboration, operating in a matrix environment.

Systems and Tools: QlikSense or Sales Force

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.

If you’ve ever wondered what’s within you, there’s no better time to find out.