Title:
ServiceNow Technical Lead
Level:
Manager
Summary of Position:
The ServiceNow Technical Lead is an essential team member focused on helping our clients take modernization to a whole new level. This role is a dynamic, outcomes-based leader who can think outside of the box and leads enterprise technology projects with knowledge of how IT and business operational support units’ function. The Consulting Manager serves as the point of escalation for all project related issues. Also supports the sales teams to further expand client relationships and addressing a client’s most pressing business issues by delivering a combination of strategy, process, people, and technology related services. This is a Sr Manager-level role responsible for assisting with expanding the Cognizant footprint within an account by successfully delivering to outcomes, facilitating roadmaps, and engaging in higher lever business conversations.
About Us:
Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.
About Cognizant’s ServiceNow Practice:
Cognizant’s ServiceNow Practice expands the entire platform beyond traditional implementations into strategic digital transformations. Our proven ability to assess, innovate, design, build, integrate and sustain opportunities keeps the clients main goals top of mind while ensuring businesses stay relevant, brands are differentiated and profitable growth is achieved. Our ServiceNow practice has successfully led over 9,500 transformations – delivering services globally and across the enterprise. The ServiceNow practice is product-line certified in all 9 ServiceNow domains across the platform. We have received the highest-tier certification from ServiceNow, Product Line Achievement, based on both our capability and the consistent and high satisfaction of our customers. The ServiceNow Practice has twice won the ServiceNow Hackathon for innovation on the ServiceNow platform, named # 1 for Voice of the Customer by HFS Research and in 2019 was recognized as the ServiceNow IT Workflow Partner of the Year and in 2021 for the ServiceNow Accelerated Partner of the Year achieving 163% growth . Our tenure and proven achievements make Cognizant a frontrunner to propose outcome-driven approaches for the ServiceNow platform
Duties & Responsibilities: ServiceNow Technical Lead
· Responsible for day-to-day oversight of development team and code reviews related activities during project including writing code.
· Regularly interfaces with QA and Client testing resources during UAT.
· Creates documentation describing the configurations performed as needed for every sprint.
· Provides suggestions and alternatives to technical challenges to meet business solutions.
· Assists in compiling client deliverables including client approach documents and proposals under the direction of the Engagement Leadership Team.
· Maintains ServiceNow certifications with the latest delta exams.
· Achieves additional certifications as needed.
Knowledge & Skills:
• Proven skills as a ServiceNow developer and ability to lead on/offshore development team
• Proven skills with integrations between ServiceNow and third-party applications.
• Strong written and verbal communication skills.
• Strong problem solving and data analysis skills.
• Advanced knowledge of Microsoft Office products.
• Intermediate knowledge of business process mapping software such as Visio.
Education & Work Experience
• 3-5 years of related experience in ServiceNow, programming JavaScript, configuring complex integrations, and configuring Service Portals.
• At least 2 years experience leading development teams and code reviews
• Bachelor’s Degree in Computer Science, Management, Information Systems or related discipline preferred.
Work Authorization
· Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.)
Salary and Other Compensation:
The annual salary for this position is between $140,000-$160,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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