VOIP Engineer – Senior – Leidos

Job Description

Description

Leidos Civil Group helps modernize infrastructure, systems, and security. We are a trusted partner to both government and highly regulated commercial customers looking for transformative solutions in mission IT, security, software, engineering, and operations. We work with our customers including the FAA, DOE, NASA, National Science Foundation, Transportation Security Administration, Custom and Border Protection, airports, and electric utilities to make the world safer, healthier, and more efficient. Our customers take on the toughest challenges out there, and at times need a helping hand from specialists in their fields. To explore and learn more, click here!

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

The Leidos Department of Transportation Enterprise Information Technology Shared Services (EITSS) contract is seeking a VOIP Engineer – Senior to support a mature contract with the Department of Transportation (DOT), Maritime Administration (MARAD), and Ready Reserve Force (RRF) Management System (RMS) in support of National Defense Initiatives and Requirements. This team supports the department’s office of the Chief Information Officer in developing and implementing an enterprise IT infrastructure and common operating environment across DOT.

Must have experience managing and integrating Voice services with WebEx and other VTC technologies.Duties. Must have experience Analyzing and developing VOIP networks, designing and planning installation and maintenance of VOIP systems from project inception to conclusion. Preferable experience with managing Jabber and WebEx, and ensures proper integration and communication of those systems with the VOIP network. Should have a working knowledge of Cisco call manager and Cisco Unity VM.

Location Requirements: This role is based out of the Kings Point area.

As a Network Engineer  you will:
• Design, implement, and maintain VoIP and VTC systems to ensure seamless communication across the organization.
• Collaborate with cross-functional teams to gather requirements, assess needs, and develop solutions that align with business objectives.
• Configure and troubleshoot VoIP and VTC hardware and software components, ensuring optimal performance and call quality.
• Monitor system health and performance, proactively identifying and resolving issues to minimize downtime and disruption.
• Integrate VoIP and VTC systems with existing network infrastructure and communication tools.
• Implement security measures to safeguard VoIP and VTC systems against unauthorized access and cyber threats.
• Provide technical support and training to end-users, addressing inquiries and resolving technical issues promptly.
• Stay up to date with industry trends and advancements in VoIP and VTC technologies, recommending improvements as needed.
• Maintain accurate documentation of system configurations, processes, and troubleshooting steps.
• Create and maintain knowledgebase articles for use in troubleshooting and resolving common issues.
• Participate in on-call rotation for after-hours support and system maintenance.

Qualifications:
• Bachelor’s degree in Information Technology, Computer Science, or related field or 6+ years prior relevant experience equivalent

related experience managing Voice networks possessing advanced skills and knowledge in VOIP..
• Proven experience in designing and deploying VoIP and VTC solutions in enterprise environments.
• Strong understanding of VoIP protocols (SIP, RTP) and VTC technologies.
• Knowledge of networking concepts including TCP/IP, VLANs, QoS, and routing.
• Hands-on experience with VoIP and VTC equipment from vendors such as Cisco, Poly, or similar.
• Familiarity with security practices and tools for protecting VoIP and VTC systems.
• Excellent problem-solving skills and ability to diagnose complex technical issues.
• Effective communication skills, both written and verbal.
• Collaboration and teamwork abilities to work effectively in a cross-functional environment.
• Relevant industry certifications such as Cisco CCNA Collaboration, CompTIA Network+, or vendor-specific VoIP/VTC certifications.

Preferred Qualifications:
• Strong understanding of VoIP protocols (SIP, RTP) and VTC technologies.
• Proficiency in configuring and troubleshooting VoIP and VTC hardware and software components.
• Knowledge of network concepts, including TCP/IP, VLANs, QoS, and routing.
• Security practices and tools for securing VoIP and VTC systems.
• Excellent problem-solving skills and the ability to diagnose complex technical issues.
• Effective communication skills, both written and verbal.
• Collaboration and teamwork.
• Experience in planning, deploying, and managing VoIP and VTC systems in enterprise environments.
• Troubleshooting issues related to call quality, connectivity, and overall system health.
• Integrating VoIP and VTC systems with other networking and communication technologies.
• Implementing security measures to protect VoIP and VTC systems from unauthorized access and cyber threats.
• Cisco CCNA Collaboration or equivalent.
• CompTIA Network+ or relevant networking certifications.
• Relevant vendor-specific VoIP or VTC certifications.

Pay Range:
Pay Range $66,300.00 – $102,000.00 – $137,700.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.