Workplace Experience Host – ISS

Job Description

Workplace Experience Host – GoTo Host

Hourly Wage

ISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is $20.00 – $22.00 per hour.

Hours

Hours of operation are: Multiple shifts available ranging from 6:00am to 6:00pm.

Are you a person everyone always envies for your energy? Are you willing to go the extra mile, with a positive ‘can-do’ attitude? Are you a well-organized individual with an eye for detail and have a confident and sociable personality allowing you to develop strong rapport with colleagues and guests? If so, you will love being part of this team!

KEY PURPOSE:
• The Workplace Experience Host serves as the eyes and ears of assigned floors/buildings at the site to bring experience to life, enabling a holistic perspective of the whole workday through strong engagement. They are the primary point of contact for colleagues and guests, acting as the “face” of our client.
• The Workplace Experience Host is an ambassador for brand principles, culture, and values; someone who embraces an ethos of outstanding service and keeps it at the heart of everything they do. They are also responsible for making each encounter fun, exciting and personal.
• As a key part of our data-driven business model, the Workplace Experience Host is hyper-diligent in logging all of their activity so the business can continually learn and adapt to serve our customer in the most effective manner.

Key Responsibilities

Hosting operations:
• Conduct assigned Daily Checklists to ensure the quality of assigned workspaces, improve performance and enhance tracking
• Ensure Colleagues feel welcome, and their needs are taken care of in a fun, friendly and professional manner at all times.
• Using the existing process and technology, assist in room booking and guest arrivals
• Maintaining a clear, presentable, and safe office floor. Maintain a strong floor presence and observe quality control issues (ie. facility cleanliness, comfort factors) and actively log tickets requiring service from other areas.
• Dealing with guests and colleagues enquiries promptly and politely
• Providing Technical support in the form of first-line fixes such as reboots and connection inspections while delivering against a clear handoff process to the Techbar for unresolved issues
• Deliver occasional surprise and delight or pop-up events at the Home Kitchen areas
• Develop relationships with colleagues and proactively gather information on their needs to identify ISS/Barclays services that ensure total satisfaction.
• Coordinate service items, and décor items to activations on a timely basis to include breakdown and storage of items
• Recommend best practices to your Regional Workplace Experience Manager related to colleague experience, hospitality, operations, and events.
• Capture guests & colleague’s individual preferences for future visits and think creatively of ways to accommodate any special requests.
• Proactively communicate with the Experience teams and assist other service groups to ensure a ‘one team’ ethos.
• Assist in driving high colleague participation in all workplace/curated experiences.
• Facilitating tours of the entire campus while stating facts and having a positive demeanor. Tours will be given to new employees and visitors.

Desk operations:
• Assist the team with preparation of reports
• Assists team with the creation implementation of all events and activations on site
• Management of the daily service delivery of the curated experience vendors/activations
• Conduct periodic review and revision of base building documents for your respective floor
• Manage Colleague concerns received in line with general standards

Qualifications Required
• Minimum 3-5 years customer services experience in dealing with Blue Chip/ High Touch clients
• High School or College Degree
• Proven track record of providing stellar customer service
• Proven ability to function successfully within a strong team environment
• High Proficiency of Microsoft Office, Excel and Power Point applications, knowledge in property management / Condeco systems a plus
• Excellent telephone skills and verbal communication

Work Environment

Work is performed in an office setting

Desk work accounts for approximately 30% of the time

Walking/inspecting/engaging with colleagues/hosting activations the site 70% of the time

Must be able to lift a minimum of 25 pounds

Must be able to work under pressure and time deadlines during peak periods

Other

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the discretion to add to or change the duties of the position at any time.

As a global organization ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and positively influence the market wherever we operate.