Logistics Dispatcher – Farfetch

Job Description

Hello. We’re Stadium Goods. We are the world’s premier sneaker and streetwear marketplace selling only the most sought-after footwear, apparel and other hard-to-find items on behalf of our sellers. We are driven by our principles and committed to providing the best consumer and consignment experience there is. In January 2019, Stadium Goods became part of the Farfetch family of companies, which will help guide our evolution as we usher in the next chapter of growth.

The Role
• We are looking for a Logistics Dispatcher to join our team. The role will be based in New York and reporting to our Director of Logistics. The primary focus will be leading and developing strategic initiatives to increase our consignment via our logistics . You will collaborate cross functionally with the Operations, Account Managers and the Customer Relations teams, Retail as well as with the Consignment Managers to meet our goals of increased efficiency, profitability and customer satisfaction.

What you’ll do
• You will maintain the company safety culture to include daily safety messages, monthly driver briefings, and help enforce company policies to ensure DOT compliance and company requirements are being met.
• You will dispatch and plan drivers for daily operations.
• You will be responsible for professional, timely, and effective internal and external driver interaction via phone calls and system messages, by building and maintaining a positive attitude to strengthen driver engagement in order to minimize turnover and improve driver satisfaction and productivity
• You will track and trace shipments for on-time performance, and communicate updated status to customer
• You will ensure all customer requests are processed and received, including orders and pickup requests
• You will enter data using company dispatch software for accuracy
• You will manage FedEx, UPS and DHL outbound shipping needs through FF and directly with carriers as needed.
• You will manage outbound domestic trucking and export shipments as needed
• You will manage relationships with third party delivery service providers
• You will support special projects as assigned by manager

Who you are
• You have excellent organizational and time management skills, with an ability to stay focused on assigned tasks
• You are proficiency in G-suite, MS Office, and ERP systems
• You are a team player attitude, willing to go above and beyond at all times
• You have strong communication and interpersonal skills
• You have experience with transportation of retail product
• You have the ability to read, and write instructional documents such as reports and procedure manuals.
• You have excellent communication (oral, written and listening) and project management skills
• You have the ability to drive a commercial vehicle
• You are customer service orientated
• You can execute decisions and manage multiple processes in a fast paced environment
• You have a current valid driver’s license and clean driving record

REWARDS & BENEFITS
• Comprehensive total rewards package that includes a great compensation package, company equity, health benefits, and 401k
• Paid time off
• Dynamic career growth opportunities
• A fun, creative, and mission-driven work environment
• Team outings and after-work events

EQUAL OPPORTUNITIES STATEMENT
• Stadium Goods is committed to being an inclusive workplace where diversity in all its forms is celebrated. We make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other classification protected by applicable federal, state or local laws or ordinances. If you require special accommodation, please let us know.

$20 – $23 an hour
The pay range for this position at the commencement of employment is expected to be between $20 and $23 hour; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, the employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

We’re looking for a Logistics Dispatcher to join the Logistics team in New York!