Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.
Job Overview
This position is a liaison between Komatsu and the customer. The position is responsible for the coverage, retention, development and customer satisfaction of customers in assigned territory relating to matters of parts and service sales support. This position will also be responsible for improving the Company’s product support market share in the assigned territory.
Key Job Responsibilities
• PSSR responsibilities include, but are not limited to:
• Develop and maintain profitable, long-term business relationships and parts and service sales in assigned territory.
• Obtain accurate and adequate credit information on all accounts and assist in collection of past due accounts receivable.
• Achieve market goals and objectives on all products.
• Ensure sales paperwork is processed.
• Clearly communicate manufacturer’s warranty on all sales and/or rentals.
• Submit parts and service contract proposals as deemed appropriate.
• Furnish timely and accurate customer business activity, sales lead progress and market intelligence information to the Customer Relationship Management (CRM), or other data base, or location as may be applicable.
• Cooperate with other staff and share leads with other PSSRs in the Company.
• Participate in customer meetings.
• Assist in promotional activities benefiting the Company.
• Actively follow a program of education in salesmanship, products of the Company, and technical and other matters relating to the performance of their selling duties; participate in such training activities as may be scheduled.
• Report to management any significant information which might affect the Company; and assist in such manner as is, from time-to-time, required by management.
• Prepare and present New Machine Delivery Books to customers within 10 days of each machine sale.
Qualifications/Requirements
• Must be able to apply the seven principles of the KOMATSU Way to their everyday work activities where applicable.
• Strong commitment to safety in all aspects of postion and with each internal and external customers and employees.
• At least 10 years of experience in the equipment or related industry with direct product support and sales experience preferred.
• Excellent time management and problem solving skills to independetnly handle diverse business needs of varied improtance, including the proper treatment of confidential information.
• Effective interpersonal communitcation skills and ability to procure cooperation of team members.
Additional Information
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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