Receptionist-1 – JLL

Job Description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

About this role –

Looking for a customer service career that combines your brilliant people skills with your enthusiasm about guest services? This JLL account presents a unique opportunity to deliver amazing guest experiences at one of the world’s best-known leading technology companies, with a global footprint, and local presence in NYC. We’re looking for incredible individuals to create a best-in-class reception & concierge experiences for employees, business clients, community members, and interview candidates. Be at the heart of our reputation for extraordinary guest services.

You’ll be the all-around experience expert, working with teams across the organization!

Core functions include:

Enthusiastically welcome our guests, anticipate their needs, assist with arrival, office orientation, and departure – respond promptly with your personal spirit, however busy and whatever time of day!

Create memorable experiences with a warm, welcoming personality.

Take initiative to proactively address guest needs and answer questions.

Share your personal passions and knowledge of the office services, spaces, and amenities available to guests and help them feel welcomed and productive.

Collaborate with team members to communicate trends in guest services and develop best practices and streamlined processes that respond to guests’ needs.

Enjoy multi-tasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiency.

Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.

Additional responsibilities include:

Track all visitors, including vendors, visiting employees and guests.

Manage parking and vehicle logs and records.

Coordinate security access cards for employees and vendors.

Welcome event guests and assist with printing visitor badges.

Assist with tracking employee on-boarding/off-boarding processes.

Manage incoming and outgoing courier and other packages or mail as required.

Support the annual management plan by accomplishing key performance indicators.

Perform ad hoc facilities assignments as needed.

Sound like you? To apply you need to possess:

Experience: Minimum 2 years previous customer service related experience.

Flexibility: We look for flexibility and positive attitude in managing shifting daily priorities and high volume of guests.

People Person: The best part of serving others is creating experiences for them that go beyond the expected.

Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally and passionately. Fluency in English and the local language is required.

Multi-tasker: Knows how to multi-task while ensuring consistent and elevated guest experiences and accuracy.

Technology and Tools: Proficient in a range of information technology tools and platforms.

Physical Activity: Ability to adequately perform required job functions including being able to lift up to 40 lbs, bend and move in such a way as to perform job tasks in a safe and approved manner. As well as stand for periods of time.

About JLL –

JLL is a global professional services and investment management firm specializing in real estate. We assist organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

We’re a Fortune 500 company and work across 80 countries, including over 280 global offices, with a team of over 86,000 individuals. And we look after a property portfolio of over 4 billion square feet, all on behalf of our clients.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

What you can expect from us You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We’ll offer you a competitive salary and benefits package. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you…

Apply today!

Apply quoting reference at jll.com/careers.

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If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.